Policies

Ordering Lead Time

Please place your order at least two working days prior to your event. We suggest a minimum of 14 days to book a banquet or reception. We will make every effort to accommodate last minute requests, but this lead time is necessary to ensure fresh ingredients and adequate staff is available. Advance orders will receive priority.

Menu Selection

Our team is prepared to assist you with all of your event needs. Should you require a custom menu, please contact us to discuss details. We are pleased to offer seasonal produce and products. Please allow three weeks’ notice to properly make this happen for you. Custom menus will be priced accordingly depending on product availability and labor demands.

Chartwells (Compass Group Canada) Quality Assurance Policy

Safety is our first concern. Our company policy is to ensure safe food handling at all events. Therefore, food remaining after your event cannot be packaged or boxed for carry over or take home purposes. Please contact us for further details.

Pricing

China, cutlery, table linens, and white linen napkins are included with complete plated & buffet dinner services.  If you require additional linens on your tables they are available for $12.00 per tablecloth and we require two weeks notice. Linen for a function is based one table cloth for a round of 8 people. Colored linen napkins are available for $2 per napkin.  All refreshment breaks and luncheon deliveries will be on disposable service.  China service is available at an additional cost of $2.50 per person.  If you require additional service personnel the cost will be $20.00 per hour (minimum of 4 hours) per server.  All prices quoted are based per person. All canned and bottled beverages will have a $0.10 deposit added per container.

Guaranteed Numbers

Confirmation and guarantee of numbers will be required five business days prior to your event. We will be prepared, in most cases, for 5% above the guaranteed number. You will be financially responsible for your guaranteed number or the actual number of meals served, whichever is greater.

Payment, Taxes & Gratuities

Unless you have made previous billing arrangements, a non-refundable deposit of 50% is required to confirm your function. The remaining payment will be required when the guaranteed numbers are given. The client is responsible for any damages or loss of any equipment left in the facilities prior to, during and following a catered service. Catering prices are in effect until August 31, 2018. Prices do not include applicable taxes. All gratuities are left to the discretion of the client. Please know that any gratuities will be given directly to the staff who serviced your function.

Cancellations

Cancellations must be received at least one week prior to a complete service event. Cancellations after this time may be subject to a charge of up to 100% of the estimated price of the catering. For refreshment breaks and cold luncheons we need a minimum of 48 hours of notice to avoid any charges. Cancellations due to extreme winter weather conditions may be made two days prior to the event for receptions, luncheons and banquets and 24 hours prior for refreshment breaks; after this cut off time the function will be subject to a charged up to 100% of the cost of the event.

Equipment

Missing equipment from the catering site, not available for us at the time of clean up, will result in replacement costs added to your function bill. Items taken to a new location that require pick up will be charged at $15.00 pickup fee.

China, cutlery, table linens, and white linen napkins are included with complete plated & buffet dinner services. If you require additional linens on your tables they are available for $12.00 per tablecloth and we require two weeks notice. Linen for a function is based one table cloth for a round of 8 people. Colored linen napkins are available for $2per napkin. All refreshment breaks and luncheon deliveries will be on disposable service. China service is available at an additional cost of $2.50 per person. If you require additional service personnel the cost will be $20.00 per hour (minimum of 4 hours) per server. All prices quoted are based per person. All canned and bottled beverages will have a $0.10 deposit added per container.



Cape Breton University
1250 Grand Lake Rd
Sydney, NS B1M 1A2
902.217.2032